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Carnival to Adopt Virtual Concierge Technology
등록일 : 2017-01-04 09:10 | 최종 승인 : 2017-01-04 09:10
Giselle Rances

[리서치페이퍼=Giselle Rances 기자]

Passengers aboard Carnival cruises will benefit from wireless hospitality software, the company says.The new system will make its debut on Carnival's Regal Princess in November.

Carnival will issue wearable medallions to passengers, it says, and equip its cruise ships with proximity-tracking sensors.The technology will allow Carnival staff members carrying tablet computers to track passengers' movements, to respond to requests quickly, and to anticipate passengers' needs.

The company says the medallions will also serve as electronic wallets so passengers can purchases beverages and other amenities easily.Guests who get disoriented can rely upon the medallions for directions to their staterooms.

Carnival made the announcement at the annual Consumer Electronics Show in Las Vegas.Asked if he thought the new technology would resonate with guests, Carnival SEO Arnold Donald replied, "In the end, the guests will tell us.If it doesn't, it's back to the drawing board."

Wireless medallions have become popular in the recreation industry in recent years.The technology was pioneered at resorts like Florida's Walt Disney World, where medallions give guests entry to their hotel rooms, serve as virtual wallets, and afford guests preferential access to attractions with long lines.Carnival hopes the technology will boost guest satisfaction and encourage them to book additional cruises.

[리서치페이퍼=Giselle Rances 기자]
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